How to ask
Open a ticket in our Discord with your invoice ID (it is in your order email), the email address you used at checkout, and what went wrong. Screenshots or a short clip help us sort out software issues faster.
Software
If a product does not work on your setup and our support team cannot get it running, you can choose a full refund or a swap to another product of similar value. Please contact us within 7 days of purchase.
We cannot refund:
- licenses that worked as described and have been used;
- purchases where you changed your mind after the key was delivered;
- keys that have been shared, resold or used against our Terms;
- game account bans or other action taken by a game publisher.
Hardware
- Faulty or damaged on arrival: tell us within 7 days of delivery and we will replace it or refund you in full, including shipping.
- Unused and in original condition: you can return it within 14 days of delivery for a refund of the item price. Return shipping is paid by you.
- Items that were modified or physically damaged after delivery can only be returned if they were faulty to begin with.
Bundles
Each part of a bundle follows the rules above. If one part is refunded, we refund that part's share of the bundle price.
Downtime
If a product stays marked Updating on our status page for an extended period, contact us and we will look at compensating you case by case.
How refunds are paid
Card payments are refunded to the original card; banks usually take 5 to 10 business days to show it. Crypto payments are refunded in crypto to a wallet address you give us, and network fees may be deducted.
Your legal rights
This policy does not limit any refund or withdrawal rights you have under the consumer laws where you live.